Satisfaction Guarantee

We are confident that our products will make your life more comfortable. However, if you are dissatisfied with our products for any reason, we provide a 90 day money back satisfaction guarantee.


All of our products are warranted against defects in materials and workmanship for 1 year. This warranty period is longer for several products, see product page for details. If you have further warranty questions, please contact customer service.

If you have questions about our products or services please call (800) 365-3047 to speak with one of our friendly and knowledgeable customer service representatives.

You may also email us at for a prompt reply. We strive to establish long term relationships with all of our customers and we want to do everything possible to make your experience with us a great one!

Return Instructions

For orders placed directly with Core Products:

To provide you with the best service and to properly process your return, we require a Return Authorization (RA) number with every return. If your shipment contains an RA form (return authorization form), please fill that out and return it with your product return. If you do not have a RA form, please contact customer service at (800) 365-3047 to obtain your RA number. Return shipping on non-defective items is the responsibility of the customer.

For orders not placed directly with Core Products (doctor's office, DME Store, other website) we ask that you please contact the retailer from whom you purchased our product(s).

Made in the USA and Canada

We are proud to manufacture most of our products with quality and care in our Wisconsin, USA and Toronto, Canada facilities. 

Jeanie Rub Warranty

Click here for Jeanie Rub® service information or to register your massager.

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